Terms and Conditions

Products

1.1 The prices listed on this website are for indicative purposes only.

1.2 Prices may differ due to the cost of materials and the added cost of delivery.

1.3 Materials used can sometimes be poisonous or cause irritable reactions. Poppydots will be more than happy to advise before you confirm your order.

1.4 All products are subject to availability. There will be times when flowers are out of season and so cannot be purchased. Poppydots will guide you on what will be available for your order. In the event that Poppydots cannot provide a particular item, we will contact you as soon as possible to advise. 

1.5 Poppydots hold the right to substitute material, should we have supply issues, to an alternative of the same value and quality.

1.6 Poppydots do not sell alcohol or any product that contains alcohol.  

Prices

2.1 Prices listed are for indicative purposes only and are subject to change with the fluctuations of the flower auction prices.

2.2 Any quotations given for Wedding or Event services will be valid for 60 days. Confirmation of your order will require a deposit to be paid.

Orders and Payments

3.1 Poppydots do not have an online webshop, any order must go through Poppydots directly.

3.2 Large orders will be subject to the consultation process.

3.3 As part of your order, we will require personal details including accurate postcode and email address, as well as those of the intended recipient.

3.4 Payment can be made by BACS and details will be supplied upon confirmation of your order. We also accept all major Credit and Debit Cards.

3.5 Large orders will be subject to a deposit payable to secure any event or wedding date.

Delivery

4.1 Poppydots offer free delivery within the City of Chelmsford.

4.2 Deliveries made outside of this area will be subject to a set delivery charge of £4.99.

4.3 Large wedding or event orders will have delivery charges inclusive to the quotation.

4.4 Whilst we accept to provide our best efforts to ensure that delivery will be made on the requested delivery date, it may be apparent that in exceptional circumstances, delivery on the agreement of sale may not be possible. If for any such reason that this should be the case, Poppydots will either make alternative arrangements or reimburse the full cost of the order.

4.5 Should the recipient not be home when a Poppydots delivery is made, we will attempt to leave with a neighbour or shall leave a card to say we have called.

4.6 If Poppydots for any reason cannot fulfil a delivery without contact from the recipient, we hold the right to contact the recipient directly using the details you provide as part of the order process.

Cancellation

5.1 Orders can be changed or cancelled up to 24 hours before the intended delivery date. Please contact us at your earliest convenience to discuss the options available.

5.2 Wedding or Event orders can be changed or cancelled up to two weeks prior to the Event or Wedding date. Upon cancellation, Poppydots reserve the right to keep the pre-paid deposit.

Refunds

6.1 If a payment has been made in error, please contact Poppydots by email - poppydotsuk@gmail.com or by telephone on 07725624923

6.2 If you feel your experience has not been what it should, then please contact Poppydots at your earliest convenience to help us resolve your concerns.

6.3 Refunds are to the discretion of the manager.

Privacy Notice

Poppydots Florists are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof). We collect information about you for two reasons: to process your order and to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent (except to confirm orders).

We will give you the chance to refuse any marketing e-mail from us or from any other third party companies in the future.

The type of information we will collect about you includes:

  • Your Name
  • Address
  • Phone Number
  • E-Mail Address

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. It is possible to obtain a copy of the information that we hold about you. If you find any inaccuracies we will delete or correct it promptly. Should you require a copy of such information, please write to us at:


Poppydots Florist
41 Celeborn Street

South Woodham Ferrers
Chelmsford
Essex
CM3 7AE


The personal information which we hold will be held securely in accordance with our internal security policy and English law.


We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. The information collected in this way can be used to identify you.


Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total.


Data collected will not be shared with any other companies.


We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.


If you have any questions/comments about privacy, you should email us.