Our Terms and Conditions
Orders
During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. It is your responsibility to ensure that all details provided are accurate and we will take no liability for failure to deliver goods due to incorrect details being provided.
- We accept payment by most major credit and debit cards and via Stripe and/or PayPal.
- By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
- Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
Prices may differ due to the cost of materials and the added cost of delivery.
Materials used can sometimes be poisonous or cause irritable reactions. Poppydots will be more than happy to advise before you confirm your order.
All products are subject to availability. There will be times when flowers are out of season and so cannot be purchased. Poppydots will guide you on what will be available for your order. In the event that Poppydots cannot provide a particular item, we will contact you as soon as possible to advise. Poppydots hold the right to substitute material, should we have supply issues, to an alternative of the same value and quality.
Delivery
We cannot be held responsible for incorrect addresses so please provide a full postcode and any instructions that will help the driver. Please provide an email and/or daytime phone number for yourselves and a telephone number for the recipient. Same-day orders must be ordered before 11o'clock otherwise delivery will be the next following working day.
If the recipient is out when we deliver, we will leave the gift with a neighbour if they are happy to take responsibility for it. If this cannot be done we may leave in a secure, dry place such as a porch, shed or garage. (please advise when ordering if there are any safe places where the item can be left should nobody be home).
If the gift cannot be left it will be returned to the shop for collection or re delivery. A card will always be left through the door to advise the recipient of where the flowers have been left. If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at the earliest convenience
Cancellation
Due to the speed in which our orders are processed, we can only accept cancellations up to 24 hours prior to the requested delivery date. Please contact us by calling the shop (see our contact details page)
Refunds
Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
• If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.
• We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.
• Refunds will not be given for fresh goods that perish outside of 5 days following delivery - although the majority of our flowers will have a much longer shelf life than this; the lifespan of each piece will vary depending on the variety of flowers used. It is the responsibility of the recipient to ensure that correct care is offered to each piece to ensure longevity. Please follow the instructions on the care card provided with the flower gift.
Returns
In the event that you are not satisfied with the Online Service any complaints should be addressed toour contact details listed on the website.
Disclaimer
Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.
If you have any queries or concerns regarding any of our goods or services, please contact us prior to placing an order and we will be happy to assist
Weddings
Large orders will be subject to a non-refundable booking fee payable to secure any event or wedding date. Any quotations given for wedding or event services will be valid for 14 days. Confirmation of your order will require the 20% booking fee to be paid.
Large wedding or event orders will have set up & delivery charges inclusive to the quotation. Set up, Delivery, Transport & Collection fees are based in proportion to your order and the amount of work involved for your wedding or event - however we will always charge a minimum of £25 for smaller orders.
Payment can be made by BACS and details are supplied within the proposal document. By paying the non-refundable booking fee, you are hereby accepting these terms and conditions.
Wedding orders can be changed or amended up to 14 days before the wedding date, however cannot be adjusted by more than 20% of the overall order value.
All products are subject to availability. There will be times when flowers are out of season and so cannot be purchased. Poppydots will guide you on what will be available for your order. In the event that Poppydots cannot provide a particular item, we will contact you as soon as possible to advise. Poppydots hold the right to substitute material, should we have supply issues, to an alternative of the same value and quality.
Wedding or event orders can be cancelled up to 4 weeks prior to the Event or Wedding date. Upon cancellation, Poppydots will retain the non-refundable booking fee.
Exclusivity Clause - Poppydots will supply for weddings and events on the basis that the whole flower order be exclusive to Poppydots. We can only be responsible for the quality of our product and service and cannot guarantee the same for others.
Covid-19 measures - Couples affected by covid-19 should contact us immediately, upon rearranging the wedding date. We can only accept date changes if the new date is available. We will not charge any additional fee to move, but should the delay be longer than 12 months, we hold the right to revise the quotation based on current flower prices.
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